Counseling and Disability Services

The mission of the Counseling and Disability Services office is to enhance the personal and professional development of students and provide an environment that is supportive and inclusive. From pre-admission to post-graduation, the Counseling and Disability office provides student-centered counseling and programming in the areas of career planning, transfer assistance, supportive counseling, disability services, academic support and job search assistance. In doing so, the Counseling and Disability Services office provides a gateway to opportunity for our local community and empowers students to achieve their goals of graduation, transfer, and employment.

Career Counseling

Students can receive help in assessing their career interests, abilities, values, skills, personality type, and other factors important in making career choices. Popular career assessments include the Myers-Briggs Personality Inventory and the Strong Interest Inventory.  Students can research a wide variety of occupations and fields of interest using resources such as web databases, occupational information software, and books that can be checked-out. Through career counseling, students are able to make decisions about their career and educational goals and develop action plans for achieving those goals.

Resume/Interviewing Assistance

Students preparing to look for work can get help with resume writing, interviewing skills, and job search strategies. Resume software is available that offers a variety of examples and templates. Practice interviews are available for students who want to refine their interview skills. Students can also learn networking skills to strategically uncover the hidden job market.

Transfer Assistance

Counselors help students understand the transfer process and the steps required to transition successfully. Students receive guidance in understanding articulation agreements and course equivalencies, deciding which transfer courses selection at MCC, and deciding which transfer college is best for them.  Students can research any college in the nation and gain assistance in applying to colleges.

Personal Counseling

Supportive counseling is available for students experiencing personal problems that impact their ability to succeed in college. Referrals to outside agencies can be made for more significant mental health concerns. Personal and academic coaching is available for students who need help in areas such as time management, motivation, study skills, self- management, stress reduction, and test anxiety.

Americans with Disabilities Act

MCC provides access to all programs, services, and facilities under the Americans with Disabilities Act (ADA). Disability accommodations must be approved through the Counseling and Disability Services office, located in Gwaltney Hall. It is the responsibility of the student to notify the College if accommodations are needed and provide professional documentation of their disability. Please give at least six (6) weeks advance notice for interpreters or special equipment/software.

Disability Services

Students with documented disabilities may receive reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). Examples of accommodations include testing accommodations, recorded textbooks, and assistive technology to access learning resources.  Students should first contact the Office of Counseling and Disability Services and provide documentation of the disability to help determine appropriate accommodations. Accommodations that are more extensive, such as an interpreter, require six (6) weeks notification.

Service Animals and Other Animals on Campus


In accordance with Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable federal and state law, the College may be required to accommodate an otherwise qualified individual with a disability by making a reasonable modification in its services, programs or activities. This Policy addresses the use of Service Animals and other animals on campus by qualified individuals with disabilities or individuals authorized to provide training.


Emotional Support Animal – an animal selected or prescribed to an individual with a disability by a healthcare or mental health professional to play a significant part in a person's treatment process (e.g., in alleviating the symptoms of that individual's disability). An emotional support animal does not assist a person with a disability with activities of daily living and does not accompany a person with a disability at all times. An emotional support animal is not a "Service Animal”.

Service Animal – a dog or miniature horse that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability. The work or tasks performed by a Service Animal must be directly related to the handler's disability. Examples of work or tasks include, but are not limited to, assisting individuals who are blind or have low vision with navigation and other tasks, alerting individuals who are deaf or hard of hearing to the presence of people or sounds, providing nonviolent protection or rescue work, pulling a wheelchair, assisting an individual during a seizure, alerting individuals to the presence of allergens, retrieving items such as medicine or the telephone, providing physical support and assistance with balance and stability to individuals with mobility disabilities, and helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors. Service Animals may or may not have been licensed by a state or local government or a private agency.

Animals on Campus

Pets are not permitted on campus and may not be left in vehicles on College property. There are occasions when a student or employee may need to bring an animal onto campus for the purpose of meeting an educational objective. Such requests should be made to the appropriate academic Dean prior to the animal being allowed onto campus. Subject to the rules set forth in section IV and V below, Service and Emotional Support Animals are permitted in any area of campus where employees or students are permitted, with a few exceptions for health and safety reasons.

Processes and Responsibilities Regarding Service/Emotional Support Animals

Responsibilities of the Service/Emotional Support Animal Owner/Handler


Service Animals
Students and employees are not required to register Service Animals. However, they are strongly encouraged to notify the Office of Counseling and Disability Services (students) or Human Resources (employees) prior to bringing the service animal onto campus so that appropriate College officials are aware of the animal’s presence and to assist with the Service Animal’s access to areas within the College campus. Logistical or physical accommodations within campus buildings or classrooms may be necessary to ensure that the Service Animal has the space necessary to assist its handler. In addition, there are other disability related academic accommodations a student handler may be eligible to request to ensure full access to the learning experience. Visitors with Service Animals are not required to register the animals on campus.

Emotional Support Animals
Any request for registration of an Emotional Support Animal shall be directed to the Office of Counseling and Disability Services (students) or Human Resources (employees).

Care and Supervision

The care and supervision of a Service/Emotional Support Animal is the responsibility of the animal’s owner and/or handler. The handler must ensure the animal is in good health and has been inoculated and licensed in accordance with local regulations with the burden of proving licensure and inoculation on the person with a disability. Dogs must wear a rabies tag at all times.

The Service/Emotional Support Animal must be under the control of the handler at all times and may not be left alone. A Service/Emotional Support Animal must be restrained by a leash or other appropriate device that does not exceed six (6) feet in length or other appropriate device dependent on the animal (i.e. carriers or cages). In a situation where a leash or other appropriate device interferes with a Service Animal’s ability to perform its task or service, the Service Animal must remain under the control of the handler at all times.

The owner and handler of the Service/Emotional Support Animal is responsible for any damage of personal property or any injuries to an individual caused by the Service/Emotional Support Animal.

The handler must ensure the animal is “housebroken” and trained and must clean up and remove all animal waste created by the animal, both inside and outside.

The Service/Emotional Support Animal may not disrupt the operation of the College or any class. Disruptions include, but are not limited to: barking, growling, pacing/constant motion, foul odor, pawing, and/or sniffing of others. It is the assumption of the College that all Service/Emotional Support Animals on campus are “working” animals and therefore, should not be treated as pets. There should be no petting by others and no handling by others.

Responsibilities of the College Community

Service Animals
If the need for a Service Animal is obvious, College officials may not question the presence of the animal on campus. If the need for a Service Animal is not obvious, College officials are permitted to ask the handler two questions:

1. Is the animal required because of a disability?

2. What work or task(s) has the animal been individually trained to perform?

At no time may a College official require a Service Animal to demonstrate the tasks for which they have been trained nor may they inquire as to the nature of the individual’s disability.

If another person on campus has a covered disability under the ADA and it includes an allergic reaction to animals and that person has contact with a Service Animal, a request for accommodation should be made by the individual to the Director of Human Resources (if an employee) or the Office of Counseling and Disability Services (if a student). All facts surrounding the concern will be considered in an effort to resolve the concern and provide reasonable accommodation for both individuals.

Emotional Support Animals
Students and employees may request, as a reasonable accommodation for a disability, the need to have an Emotional Support Animal on campus. The determination of whether a student or employee with a disability is allowed to have an Emotional Support Animal on campus shall be made on a case by case basis using the College’s disability accommodation approval process. The College is not required to grant reasonable accommodations that would result in a fundamental alteration of a program, create an unsafe environment, or would constitute an undue burden. Any request for a reasonable accommodation for an Emotional Support Animal shall be directed to the Office of Counseling and Disability Services (students) or Human Resources (employees).

In determining a request for accommodations for an Emotional Support Animal, the consideration is: 1. Does the person have a documented disability (i.e., a physical or mental impairment that substantially limits one or more major life activities); 2. Does the Emotional Support Animal perform tasks or services for the benefit of the person or provide emotional support that alleviates one or more of the identified symptoms for effects of the person’s existing disability; and 3. Is the request an undue burden on the College, does the request create an unsafe environment, or does it fundamentally alter a College program.

Removal of Service/Emotional Support Animals

The College has the authority to remove a Service/Emotional Support Animal from its facilities or properties if the Service/Emotional Support Animal becomes unruly or disruptive, unclean and/or unhealthy, and to the extent that the animal’s behavior or condition poses a direct threat to the health or safety of others or otherwise causes a fundamental alteration in the College’s services, programs, or activities. All cases for removal shall be decided on a case by case basis based on that specific situation. In appropriate situations, the College will use a progressive model beginning with a warning for the first offense and removal (either temporarily or permanently) for additional offenses. However, dependent on the severity of the situation, the first offense could result in a temporary or permanent removal.

It is a Class 3 misdemeanor “to disguise an animal as a service animal or service animal in training”. N.C.G.S. § 168-4.5. In other words, it is a crime under North Carolina law to attempt to obtain access for an animal under the false pretense that it is a Service Animal.

Additionally, any employee or student who violates any portion of this procedure is subject to disciplinary action.